Privacy Policy

Introduction

Blush Healthcare ("we", "us", "our") delivers compassionate and professional home health care services across the UK. We are committed to safeguarding your privacy and handling your personal data in accordance with the UK GDPR, Data Protection Act 2018, and PECR.

1. Information We Collect

  • Personal data: name, address, contact details, emergency contact, NHS number, date of birth
  • Health and care data: medical history, medications, care plans, visit notes, lifestyle preferences
  • Financial data: (only if applicable) payment or billing details

2. Sources of Your Information

We collect data you provide directly, and/or from professionals like your GP or social worker when necessary to ensure quality care.

3. Lawful Bases for Processing

We process your data based on:

  • Explicit consent, especially for sensitive health information
  • Contractual necessity, to deliver home health care services
  • Compliance with legal obligations, such as CQC or NHS requirements
  • Vital interests, to protect life in emergencies
  • Legitimate interests, such as maintaining security and service quality.

4. How We Use Your Data

Your data is used to:

  • Conduct assessments and deliver tailored care plans
  • Maintain medical records and appointment logs
  • Communicate with health professionals or family (with consent)
  • Comply with regulatory and quality assurance requirements

5. Who We Share It With

Your information may be shared with:

  • Health professionals (e.g., GP, pharmacist) and emergency services
  • Regulatory bodies such as the Care Quality Commission (CQC)
  • Trusted IT or administrative service providers under strict data protection obligations
  • Family members or legal representatives (with consent)

6. Data Retention

We retain care and medical records for a minimum of 8 years after the end of service, as required by NHS and CQC guidelines. Records for minors are held until the child turns 25.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, delete your data
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Commissioner's Office (ICO)

8. Data Security

We implement:

  • Encrypted systems
  • Access controls and staff data protection training
  • Breach protocols in accordance with ICO guidelines

9. Changes to This Policy

Updates will be posted here and, when significant, communicated directly.

10. Contact Us

Manager
Blush Healthcare Ltd
Email: hello@blushhealthcare.co.uk
Phone: +44 7717 790642
Address: Suite D, Unit 10 Caspian Way, Pacific Road, Altrincham WA14 5BJ