Description:

We are seeking a highly motivated and detail-oriented Business Support Analyst to join our dynamic team. The successful candidate will provide critical support in analyzing business processes, enhancing operational efficiency, and assisting in the decision-making process. This role involves collaborating with various departments to gather and interpret data, identify trends, and recommend actionable improvements. The ideal candidate will have excellent analytical skills, a strong understanding of business operations, and proficiency in data analysis tools. If you thrive in a fast-paced environment and have a passion for optimizing business functions, we encourage you to apply.

Responsibilities:

• Business analysts are essential for their analytical skills, interpreting data-focused strategies to enhance organizational efficiency and value across processes, services, and products.
• Embracing emerging trends, such as advanced analytics, Domain integration, Agile methodologies, and customer-centric analysis, is vital for business analysts to stay relevant and effective in an evolving business landscape.
• Elicit, document, and analyze business requirements, processes, and workflows.
• Translate business requirements into clear and concise functional specifications for technical teams.
• Propose innovative and practical solutions to address business challenges.
• Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.
• Identify areas for process optimization and efficiency enhancement.
• Recommend process improvements and assist in their implementation.

Key Skills and Qualifications:

• Education Bachelor's degree in Business Administration, Information Technology, or a related field.
• Passion and enthusiasm for the technology industry and our part within it.
• Strong analytical and problem-solving skills. Analytical mindset and ability to find non-standard solutions.
• Ability to translate technical language into business language and vice versa.
• Strong communication and interpersonal skills.
• Knowledge of project management methodologies and tools.
• Knowledge of the principles and methodologies of Waterfall and Agile. 

Optional Skills:

• Exposure to fintech / eCommerce domain or ERP.
• Exposure to BI reporting tools.
• Relevant certifications (e.g., Agile Methodology Certification, CBAP, etc.) are desirable but not essential.